WishWin Privacy Policy
Last updated: April 15, 2026
At WishWin, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
Information We Collect
We collect personal information directly from you when you register, including your name, date of birth, email address, telephone number, and identification documents for age and identity verification. We may also collect financial details such as payment card information and bank account details for transactions. Additionally, we gather usage data like your casino play history, device information, and IP address to enhance our services. In some cases, we obtain information from third parties or public sources as permitted by law.
How We Use Your Information
We use your personal information to provide and manage your account, process transactions, and deliver our gaming services. It enables us to verify your identity, prevent fraud, and comply with Australian gambling laws such as the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). We also use it to personalise your experience, send service updates, and improve our platform based on usage patterns. Your information helps us keep you informed about relevant products where you have consented.
Information Sharing
We disclose personal information only as required by Australian law, such as to gambling regulators or under court orders, and to service providers under strict confidentiality agreements compliant with the Australian Privacy Principles. We do not sell your information to third parties. Overseas disclosures, if any, include reasonable steps to ensure compliance with Australian privacy standards.
Data Security
We take reasonable steps to protect your personal information using encryption, secure servers, and controlled access environments. Our employees and service providers are bound by confidentiality obligations. We regularly monitor and update security measures to keep data accurate, up-to-date, and protected from misuse, loss, or unauthorised access. Personal information is retained only as long as necessary for the purposes collected or as required by law.
Your Rights
Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. We will respond to such requests within 30 days, subject to legal exceptions. You may also withdraw consent for certain uses, request deletion where possible, or lodge a complaint with our Privacy Officer or the Office of the Australian Information Commissioner if dissatisfied.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise content. These may include essential cookies for account security and analytics cookies for performance improvement. You can manage cookie preferences through your browser settings.
Contact Us
For privacy concerns, access requests, or complaints, contact our Privacy Officer. We aim to resolve issues promptly.
[email protected]